What is Microsoft Dynamics 365 CRM and how can it help your business?
CRM stands for “customer relationship management”. It’s data-driven software that improves how you engage and do business with your customers and prospects. CRM systems help you to:
· Manage and maintain customer relationships
· Track sales leads
· Feed and nurture your pipeline with intelligent, data-based marketing
What is Microsoft Dynamics 365 CRM and how can it help your business?
CRM stands for “customer relationship management”. It’s data-driven software that improves how you engage and do business with your customers and prospects. CRM systems help you to:
· Manage and maintain customer relationships
· Track sales leads
· Feed and nurture your pipeline with intelligent, data-based marketing
Why implement a CRM solution?
With help from our brilliant partners at Cloud9 you can get in touch with us here to get your project started but, first, let’s look at what a good CRM system might mean for your business.
Essentially, it will help increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions. This allows you to focus on building and maintaining the customer relationships that matter most.
Without a centralised and automated CRM system, your people can lose track of customer interactions, miss business opportunities and fail to meet targets. This could mean you:
Losing revenue by not optimising your process
Miss Growth Opportunities
Fail to make the most of customer relationships or sales leads
On the other hand, a strong CRM solution is a platform where everything crucial to developing, improving, and retaining your customer relationships is stored. A good CRM gives you the power to:
Keep track of customer information
Close deals before your competitors
Have a sales team that work in unison
Your Next Steps
At Westwood, we love Dynamics 365 from Microsoft. With Dynamics 365, you get a flexible solution that's customisable to suit your business needs.
We hope you found our explanation of the benefits of Dynamics 365 useful – we tried to keep it simple but we actually think the case for using a CRM really is straightforward! By partnering Cloud9 Insight, the specialist Microsoft Dynamics 365 Gold Partner, we’ve also tried to make implementation as straightforward.
Your journey starts with their friendly and knowledgeable Sales team before their expert Delivery team implements a solution. Finally, post-project support from their Customer Success Team kicks in. So what are you waiting for?
Our Process
First things first – like all great relationships, we need to get to know each other.
Our Process
First things first – like all great relationships, we need to get to know each other.
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