Support Services

We have a multitude of skills which enables us to provide a full range of support services. We can help your current IT staff obtain external objective guidance. We can work with your IT support provision on a consultancy ad-hoc basis. We can take over the total support of you company IT support requirements.


 

Ad-hoc or contract support, which is best for you?

Ad-hoc or contract support, which is best for you?Ad-Hoc Support

In this support model, our engineers will be available to you at an agreed hourly rate. Engineering time can be pre-booked up to 3 months in advance. Ad-hoc support is only available for installation, project and 3rd line support work.


Contract Support

In this support model our engineering staff are available to your business for all IT related tasks. This includes but is not limited to: 1st, 2nd and 3rd line support, project and Ad-hoc installation work. A service level will be agreed with you as a business, which will include an entitlement to the number of support hours included. A number of project days can be negotiated with your account manager or Ad-hoc project work can be priced upon request at an additional charge.

Hardware

Hardware

We have extensive experience from mobile phones to tablets, desktops, laptops, servers, storage area networks, Wi-Fi, switches and routers. From setting up or building and designing from scratch, we can advise and help you with your requirements. Our sales team will supply you with what you need and will engage you with our technical team who will then develop your solution with you.


Operating Systems

Operating Systems

Our support covers all Microsoft operating systems with the latest Windows 10. This includes Windows Server from 2003 upgrade to the latest 2012. We also have experience dealing with Apple operating systems, Android, tablet and windows, apple and android phone systems.

Applications

Applications

We have extensive experience in supporting bespoke 3rd party applications. We also cover Adobe, Citrix, Veritas, Sophos, Kaspersky, Arcserve and Solarwinds, to name a few.


Backup

Backup

We have a few options from onsite to offsite or both for redundancy solution. We can advise on how best to do this within budget but still make sure you are protected, should the unthinkable happen.

Virtual Platforms

Virtual Platforms

We can assist you in creating a smaller, more economic, hardware footprint by providing multiple virtual machines on one physical platform. Our technical team have extensive knowledge in both Hyper-V and VMware platforms.


Mobile devices management

Mobile devices management

With all of us using a multitude of devices at school and at work, we need a way to deploy and manage all of them. We can help implement software like Intune or Casper to help you remotely deploy updates or create security policies to keep your business or Institute secure.

Interested in Free Half day IT Health Check?



If you have any questions, or would like to know more

Please call 01753 887161

Alternatively please send an email to info@westwoodassociates.co.uk with details about your business.


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